Transparency Hub

Digital Services Act

Zalando operates a hybrid business model, which includes a retail segment, where Zalando sells products to customers - this does not fall under the scope of the DSA - and a partner segment, where third-party partners sell their products to customers via Zalando.

In April 2023, Zalando was designated as a Very Large Online Platform (VLOP) under the Digital Services Act (DSA), a decision we contested in court in June 2023.

We collaborate with well-established brand partners to ensure our customers enjoy a convenient and safe shopping experience at all times. Read more about our position on the DSA here.

In this section you can find the relevant reporting obligations of Zalando as per Articles 15, 24, 37, 42 of the Digital Services Act (Regulation (EU) 2022/2065).

DSA Transparency Report

In line with Article 15, 24 and 42 of the DSA, Zalando publishes its DSA Transparency Report, showcasing our content moderation efforts.

Previous reports

DSA Audit Report

In compliance with Article 37 of the DSA, Zalando has released its first external audit report on DSA compliance. According to the audit, Zalando is either in full or partial compliance with all relevant obligations. In fact, it is important to note that due to the nature of our business model, not all requirements are applicable to our operations.

DSA Audit Implementation Report

In compliance with Article 37(6) of the DSA, Zalando has released its DSA Audit Implementation Report, as a follow-up to the Audit Report. At Zalando we are committed to continuously improving so that our customers enjoy a satisfactory shopping and inspiring shopping experience. 

DSA Risk Report

In compliance with Art. 34, 42 (4) of the DSA, Zalando has released the following DSA Risk Reports.