ZFS is flexible by design: you can choose between 100% ZFS fulfillment, a hybrid between your own fulfillment and ZFS or a hybrid between ZFS and other logistics solutions.
ZFS enables 23 markets - Germany, Austria, Switzerland, France, Belgium, the Netherlands, Italy, Spain, Poland, Sweden, Denmark, Finland, Ireland, Luxembourg, the Czech Republic, Lithuania, Latvia, Estonia, Croatia, Slovakia, Slovenia, Hungary, and Romania. In these markets ZFS partners are able to leverage:
- 13 operating fulfillment centers serving 23 markets, with 3 more centers under construction
- More than 30 local carriers
Benefits for Partners
Scale & internationalise quickly and easily
Grow your business with higher reach across Europe, making use of currently 13 operating fulfillment centers
- Build brand love: Increase convenience and ultimately customer satisfaction by ensuring your customers receive a single parcel when ordering on Zalando
Lower costs and higher profitability through logistic synergies and greater basket size
- Save up to 25% on your shipping costs with our "one-box" solution
- Improve your carrier conditions and higher logistics efficiency
- Increase your customer basket size through a broader assortment and multi-branded box shipment
Lift your convenience through Zalando’s proven logistics standards
- Integration of local carriers
- Return label inside parcel
- Quick customer reimbursement on-site tracking
- Delivery on time >97%
- Outstanding customer satisfaction figures
How it works
1. Deliver your goods to the Zalando warehouse
2. When a customer orders on Zalando, we pick & pack your and Zalando articles into one parcel
3. We send the parcel to the customer via our European logistic network
At a Glance
Do I need to sign separate contracts for every country?
No, you don’t! You will sign one contract that enables you to go live in all available markets.
How long does the integration process take?
The integration process typically takes on average 2 months. This time frame is heavily influenced by technical requirements.
Do I need a German VAT number if I’m not located in Germany?
Yes, a VAT number is required for each country where your goods will be stored. (Please note that Zalando is not a tax advisor)
What do I need to be aware of when delivering stock to Zalando?
Each article must be packaged in its own individual packaging. For example one polybag per article and one box for shoes. Each article must be labeled with an EAN code (International Article Number), its color, and European size. For textiles, the label needs to be placed on the article swing tag and on the polybag, and for shoes on the box.
When sending to our warehouses, deliveries with less than 10 boxes can be delivered as a loose load whereas deliveries in 10+ boxes must be palletized on Euro pallets.
How do I monitor performance on Zalando Fulfillment Solutions?
If you are using a 3rd party integrator, you will receive at least 3 reports from your integrator outlining (1) Shipped Orders, (2) Return Orders and a (3) Stock Report. These reports are updated at least daily by integrators. Using these 3 reports will help you recognize which articles require replenishment. If you are connected directly via our Zalando interfaces, you will have real-time access to the same information via the APIs.
How do I get the most out of Zalando Fulfillment Solutions?
Every business is different, and so are their needs and growth journeys but some general guidelines we suggest are:
Prioritize sending best-selling articles to the Zalando warehouses and keep the long tail in your own warehouse, using an 80/20 principle. In other words, try to send Zalando 20% of the SKUs that are responsible for 80% of your sales. Keep your stock lean in the Zalando warehouses, that means 3-5 weeks of stock holding. Replenish frequently. From experience, we recommend weekly or bi-weekly as best practice.