Zalando Fulfillment Solutions

Zalando Fulfillment Solutions (ZFS) drives your success by giving you access to Europe’s most efficient fulfilment network.

Brands & Retailers

Key figures

>950

partners

23

markets

38

local last mile carriers

5

express carriers

>98%

delivery on time

ZFS is flexible by design: you can choose between 100% ZFS fulfillment, a hybrid between your own fulfillment and ZFS or a hybrid between ZFS and other logistics solutions.

How it works

  1. Deliver your goods to the Zalando warehouse ​​​​
  2. When a customer orders on Zalando, we pick & pack your and Zalando articles into one parcel
  3. We send the parcel to the customer via our European logistic network

Benefits for Partners

 

  • Save up to 25% on logistics costs
  • Overcome warehouse capacity restrictions
  • Expand to Zalando markets quickly
  • Access to Switzerland (CH)
  • Customers get multi-brand order in one box

Scale and internationalise quickly and easily

  • Grow your business with higher reach across Europe, making use of currently 12 operating fulfillment centers
  • Build brand love: Increase convenience and ultimately customer satisfaction by ensuring your customers receive a single parcel when ordering on Zalando

Lower costs and higher profitability through logistic synergies and greater basket size

  • Save up to 25% on your shipping costs with our "one-box" solution
  • Improve your carrier conditions and higher logistics efficiency
  • Increase your customer basket size through a broader assortment and multi-branded box shipment

Lift your convenience through Zalando’s proven logistics standards

  • Integration of local carriers
  • Return label inside parcel
  • Quick customer reimbursement on-site tracking
  • Delivery on time >98%
  • Outstanding customer satisfaction figures

Add-on services

Within Partner Program, partners can leverage our add-on services in marketing, shipping and returns solutions, and offprice. Read some of our Partner Program partners’ success stories.

FAQs


No, you don’t! You will sign one contract that enables you to go live in all available markets.


The integration process typically takes on average 2 months. This time frame is heavily influenced by technical requirements.


Yes, a VAT number is required for each country where your goods will be stored. (Please note that Zalando is not a tax advisor)


Each article must be packaged in its own individual packaging. For example one polybag per article and one box for shoes. Each article must be labeled with an EAN code (International Article Number), its color, and European size. For textiles, the label needs to be placed on the article swing tag and on the polybag, and for shoes on the box.

When sending to our warehouses, deliveries with less than 10 boxes can be delivered as a loose load whereas deliveries in 10+ boxes must be palletized on Euro pallets.


If you are using a 3rd party integrator, you will receive at least 3 reports from your integrator outlining (1) Shipped Orders, (2) Return Orders and a (3) Stock Report. These reports are updated at least daily by integrators. Using these 3 reports will help you recognize which articles require replenishment. If you are connected directly via our Zalando interfaces, you will have real-time access to the same information via the APIs.


Every business is different, and so are their needs and growth journeys but some general guidelines we suggest are:

Prioritize sending best-selling articles to the Zalando warehouses and keep the long tail in your own warehouse, using an 80/20 principle. In other words, try to send Zalando 20% of the SKUs that are responsible for 80% of your sales. Keep your stock lean in the Zalando warehouses, that means 3-5 weeks of stock holding.  Replenish frequently. From experience, we recommend weekly or bi-weekly as best practice.



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