Zalando Fulfillment Solutions 

ZFS drives your success by giving you access to Europe’s most efficient fulfillment network, dedicated to fashion and lifestyle. We take over the entire customer-facing fulfillment chain by storing your stock and offering warehousing, customer fulfillment and return solutions.

ZFS is flexible by design: you can choose between 100% ZFS fulfillment, a hybrid between your own fulfillment and ZFS or a hybrid between ZFS and other logistics solutions.

ZFS enables 23 markets - Germany, Austria, Switzerland, France, Belgium, the Netherlands, Italy, Spain, Poland, Sweden, Denmark, Finland, Ireland, Luxembourg, the Czech Republic, Lithuania, Latvia, Estonia, Croatia, Slovakia, Slovenia, Hungary, and Romania. In these markets ZFS partners are able to leverage:
 

  • 13 operating fulfillment centers serving 23 markets, with 3 more centers under construction
  • More than 30 local carriers

Benefits for Partners


Scale & internationalise quickly and easily

  • Grow your business with higher reach across Europe, making use of currently 13 operating fulfillment centers 

  • Build brand love: Increase convenience and ultimately customer satisfaction by ensuring your customers receive a single parcel when ordering on Zalando

Lower costs and higher profitability through logistic synergies and greater basket size

  • Save up to 25% on your shipping costs with our "one-box" solution
  • Improve your carrier conditions and higher logistics efficiency
  • Increase your customer basket size through a broader assortment and multi-branded box shipment

Lift your convenience through Zalando’s proven logistics standards

  • Integration of local carriers
  • Return label inside parcel
  • Quick customer reimbursement on-site tracking
  • Delivery on time >97%
  • Outstanding customer satisfaction figures

How it works


1. Deliver your goods to the Zalando warehouse ​​​​

2. When a customer orders on Zalando, we pick & pack your and Zalando articles into one parcel

3. We send the parcel to the customer via our European logistic network


At a Glance



Key figures

>700
ZFS Partners and brands signed up
17
local last mile and 2 express carriers in 13 markets
>97%
delivery on time

Add-on services

Within Partner Program, partners can leverage our add-on services in marketing, shipping and returns solutions, and offprice

Read some of our Partner Program partners’ success stories.


FAQs