Services and contact

Do you have any questions about your order or about our website? We have compiled answers to common questions in our customer service section. If your question is not answered there, you can also contact us by chat, by phone or via our contact form. Please note: This FAQ is valid only for zalando.de. For other countries, please visit the respective local Zalando website.

Sponsoring requests:

Zalando is aware of social responsibility of companies and defines this as an important part of corporate activity. Surely many projects deserve to be supported. With this in mind, we focus on selected organizations and projects to encourage and support them. For this reason, we ask for your understanding that we can not perceive sponsorship and cooperation requests.

Notifications of major holdings (Sec. 33, 38, 39 WpHG):

Please send notifications via the reporting and publication platform of BaFin (MVP). You will find more detailed information on the transmission via MVP on the BaFin homepage.
We kindly ask you to send the readable version (pdf), the XML file as well as any attachments for the publication of the voting rights notification in electronic form to adhoc@zalando.de. Important note: This e-mail address is used exclusively for special purposes in connection with voting rights notifications and proprietary transactions by executives. It cannot be used for inquiries regarding orders, products or other customer inquiries.

Notifications of directors' dealings (Art.19 MAR):

Please send reports via fax to: +49 (0)30 2000889349. To accelerate the process, we kindly ask you to send an electronic copy to adhoc@zalando.de. Important note: This e-mail address is used exclusively for special purposes in connection with voting rights notifications and proprietary transactions by executives. It cannot be used for inquiries regarding orders, products or other customer inquiries.