Services and Contact
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Customer Care
Do you have any questions about your order or about our website? Please do not hesitate to contact our Customer Care team.
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Front Desk
Here you can find the right contact person for all of your questions or queries, about our company, our assortment or our online shop.
Sponsoring requests:
Zalando is aware of social responsibility of companies and defines this as an important part of corporate activity. Surely many projects deserve to be supported. With this in mind, we focus on selected organizations and projects to encourage and support them. For this reason, we ask for your understanding that we can not perceive sponsorship and cooperation requests.
Notifications of major holdings (Sec. 33, 38, 39 WpHG):
Please send messages via fax to: +49 (0)30 2000889349
To accelerate the process, we kindly ask you to send an electronic copy to adhoc@zalando.de.
Our Newsletters
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Newsletter
Whether you’re interested in corporate, fashion or financial topics – choose your personal newsletter to get the latest exciting stories and background information from the world of Zalando.
Your contact persons
Corporate Communications
Here you will find contacts for trade and business press. If you have any questions about our company please contact the Corporate Communications department.
Press Office:
Mail: press@zalando.com
Twitter: zalando_press
Vice President Corporate Affairs
press@zalando.com
Director of Media Relations
press@zalando.com
International Team
DACH
Spokesperson DACH
nadine.vazhayil@zalando.de
Spokesperson DACH
(Parental leave)
Spokesperson DACH
catherine.westphal@zalando.de
ITALY
Spokesperson Italy
andrea.ricciarelli@zalando.de
FRANCE, SWEDEN, DENMARK, NORWAY, FINLAND
Spokesperson France, Sweden, Denmark, Norway, Finland
anne.vibe.hansen@zalando.dk
BUSINESS & FINANCE
alexander.styles@zalando.de
BENELUX
Spokesperson Benelux
sarah.thomas@zalando.de
SPAIN, UK, IRELAND
Joelle Esmoris
Spokesperson Spain, UK, Ireland
joelle.esmoris@zalando.de
POLAND, CZECH REPUBLIC
press@zalando.com
PUBLIC AFFAIRS
Head of Public Affairs
daniel.enke@zalando.de
Senior Manager Public Affairs DE
darija.braeuniger@zalando.de
Senior Lead Public Affairs EU
aurelie.caulier@zalando.de
Sebastian Lifflander
Senior Manager Public Affairs EU
sebastian.lifflander@zalando.de
Clémence Hermann
Senior Manager Public Affairs - Sustainability
clemence.hermann@zalando.de
Investor Relations
The team members of Investor Relations are happy to answer all questions related to Zalando shares and other capital market related questions. We trust you will understand that Investor Relations can only reply to these themes.
Head of Investor Relations
Phone: +49 (0)30 20968 1584
Senior Manager Investor Relations
Jr. Manager Investor Relations | ESG
Manager Investor Relations
Fashion PR
Here you will find contacts for fashion and lifestyle press. If you have questions about our campaigns please contact our Fashion PR department.
Fashion PR:
Phone: +49 (0)30 2000 88-585
Mail: press@zalando.com
Twitter: @zalando
GERMANY
PR & Influencer Marketing Lead
jana.baechle@zalando.de
AUSTRIA, SWITZERLAND
Senior PR & Influencer Marketing Manager
helen@zalando.de
POLAND, CZECH REPUBLIC
PR, Influencer Marketing & Social Media Manager
andrzej.maliszewski@zalando.pl
SWEDEN
PR, Influencer Marketing & Social Media Manager
stephanie.walravens@zalando.de
DENMARK, SWEDEN, NORWAY, FINLAND
Nordic PR & Social Lead
maja.karlsson@zalando.de
NORWAY
PR, Influencer Marketing & Social Media Manager
jannike@zalando.no
FINLAND
PR, Influencer Marketing & Social Media Manager
laura.kannela@zalando.de
SPAIN
PR & Influencer Marketing Manager
ana.maria.feijoo@zalando.de
UK, IRELAND, BENELUX
PR Manager
charlie.pates@zalando.de
FRANCE
PR, Influencer Marketing & Social Media Manager
suzanne.reichenbach@zalando.de
ITALY
Amanda Valle
PR, Influencer Marketing & Social Media Manager
amanda.valle@zalando.de
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Report a Security Issue
If you are reporting a security issue with your Zalando account, please do not use this form and instead contact our customer support.