Services and Contact
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Customer Care
Do you have any questions about your order or about our website? Please do not hesitate to contact our Customer Care team.
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Front Desk
Here you can find the right contact person for all of your questions or queries, about our company, our assortment or our online shop.
Sponsoring requests:
Zalando is aware of social responsibility of companies and defines this as an important part of corporate activity. Surely many projects deserve to be supported. With this in mind, we focus on selected organizations and projects to encourage and support them. For this reason, we ask for your understanding that we can not perceive sponsorship and cooperation requests.
Notifications of major holdings (Sec. 33, 38, 39 WpHG):
Please send notifications via the reporting and publication platform of BaFin (MVP). You will find more detailed information on the transmission via MVP on the BaFin homepage.
We kindly ask you to send the readable version (pdf), the XML file as well as any attachments for the publication of the voting rights notification in electronic form to adhoc@zalando.de.
Notifications of directors' dealings (Art.19 MAR):
Please send reports via fax to: +49 (0)30 2000889349.
To accelerate the process, we kindly ask you to send an electronic copy to adhoc@zalando.de.
Your contact persons
Corporate Communications
Here you will find contacts for trade and business press. If you have any questions about our company please contact the Corporate Communications department.
Press Office:
Mail: press@zalando.com
Twitter: zalando_press
Vice President Corporate Affairs
press@zalando.com
Director of Media Relations
press@zalando.com
International Team
DACH
Spokesperson DACH
nadine.vazhayil@zalando.de
Spokesperson DACH
(Parental leave)
Spokesperson DACH
catherine.westphal@zalando.de
ITALY
Spokesperson Italy
andrea.ricciarelli@zalando.de
FRANCE, SWEDEN, DENMARK, NORWAY, FINLAND
Spokesperson France, Sweden, Denmark, Norway, Finland
anne.vibe.hansen@zalando.dk
BUSINESS & FINANCE
alexander.styles@zalando.de
BENELUX
Spokesperson Benelux
sarah.thomas@zalando.de
SPAIN, UK, IRELAND
Joelle Esmoris
Spokesperson Spain, UK, Ireland
joelle.esmoris@zalando.de
POLAND, CZECH REPUBLIC, SLOVAKIA, SLOVENIA, LITHUANIA
press@zalando.com
PUBLIC AFFAIRS
Head of Public Affairs
daniel.enke@zalando.de
Senior Manager Public Affairs DE
darija.braeuniger@zalando.de
Senior Lead Public Affairs EU
aurelie.caulier@zalando.de
Sebastian Lifflander
Senior Manager Public Affairs EU
sebastian.lifflander@zalando.de
Clémence Hermann
Senior Manager Public Affairs - Sustainability
clemence.hermann@zalando.de
Investor Relations
The team members of Investor Relations are happy to answer all questions related to Zalando shares and other capital market related questions. We trust you will understand that Investor Relations can only reply to these themes.
Head of Investor Relations
Phone: +49 (0)30 20968 1584
Senior Manager Investor Relations
Jr. Manager Investor Relations | ESG
Manager Investor Relations
Fashion PR
Here you will find contacts for fashion and lifestyle press. If you have questions about our campaigns please contact our Fashion PR department.
Fashion PR:
Phone: +49 (0)30 2000 88-585
Mail: press@zalando.com
Twitter: @zalando
GERMANY
Lead Global Consumer PR
jana.baechle@zalando.de
SPAIN
PR Manager
ana.maria.feijoo@zalando.de
BENELUX
PR Manager
charlie.pates@zalando.de
POLAND, CZECH REPUBLIC
PR Manager
andrzej.maliszewski@zalando.pl
GERMANY, AUSTRIA, SWITZERLAND
Riani Tanjasila
PR Manager
riani.tanjasila@zalando.de
IRELAND
Thea Ostensen
Assistant PR Manager
thea.ostensen@zalando.de
UK, FRANCE
press@zalando.com
DENMARK, SWEDEN, NORWAY, FINLAND
Melika Sasani
PR Manager
melika.sasani@zalando.de
ITALY
Amanda Valle
PR Manager
amanda.valle@zalando.de
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Report a Security Issue
If you are reporting a security issue with your Zalando account, please do not use this form and instead contact our customer support.