Zalando Logistics

Logistics is an essential part of the Zalando DNA – as much as fashion and technology are. The foundation for this is laid by our employees, who ensure that our millions of customers receive their orders quickly and reliably, every day.

From a shared apartment to a pan-European network

What began in 2008 with a few shelves in a Berlin shared apartment now covers a logistics area of more than one million square meters throughout Europe. Currently, Zalando serves its customers from 12 logistics centers in seven countries. Our German sites – Erfurt, Mönchengladbach, Lahr, and Gießen – are operated by Zalando, while the sites outside of Germany are operated by trusted partners.

From order to delivery: the route a fashion item takes

From order to delivery, a product passes through several stations in a logistics center: First, the delivered goods arrive on pallets in the receiving area. Each product receives an individual Zalando barcode for identification and assignment. The items are then placed into orange transport boxes and taken to the storage area – the so-called pick towers. When a customer places an order, employees take the items from the shelves. They are then transported via conveyor belt to the sorting and packing area. There, the products are assigned to the respective order and packed for shipping. Finally, the packages are prepared for transport in the shipping area.

Further information can be found here:
From order to delivery: the journey of a fashion item

Working at Zalando Logistics

Around 6,000 people from about 100 countries work in Zalando's German logistics centers. Creating fair and good working conditions for these colleagues is our ethical duty and plays a decisive role in our talent acquisition.

Our social standards – and what we do to live up to them

To ensure a safe and healthy working environment, we have implemented clear and binding social standards for all logistics centers – regardless of whether Zalando or a partner operates them. External auditors regularly inspect all logistics centers without prior notice. Our remuneration package is based on market standards for logistics activities and ensures that our teams receive competitive and appreciative compensation. In doing so, we guarantee that temporary workers receive the same hourly wage as our permanent employees. This is supplemented by an attractive package of additional benefits: We offer special payments, subsidies for company pension schemes and local public transport, as well as employee discounts and share programs. With a variety of training programs, we also provide targeted support for our employees' internal professional development.

We create an attractive working environment

Our employees contribute their perspectives to continuously evolve the working conditions in our logistics centers. Works councils and employee representatives ensure co-determination and actively help shape the working environment at their respective sites. We rely on an open dialogue between the team and management: through regular feedback and the creative input of our employees, we gain valuable impulses to join forces in making everyday work at Zalando even more future-oriented and pleasant.