Zalando launches 'Zalando Partner' to streamline partner experience and rebrands partner marketing services with enhanced customer-centric offerings
Zalando launches 'Zalando Partner' to streamline partner experience and rebrands partner marketing services with enhanced customer-centric offerings
- With ‘Zalando Partner’, Zalando aims to create a unified and consistent experience for partners to navigate through the various partner offerings, enabling them to fully leverage Zalando’s platform
- Zalando’s 360° retail media unit has been rebranded to Zalando Partner Marketing Services – a change which comes with enhanced partner marketing services to help partners with customer-centric insights and campaigns along the entire customer journey, as well as meeting the increasing demand for engaging and inspiring customer experiences
BERLIN, SEPTEMBER 25, 2024 // In alignment with its ecosystem strategy and updated brand positioning, Zalando today announces the launch of Zalando Partner, a unified grouping of partner-facing services and offerings on Zalando, creating a more cohesive and consistent experience across partner touchpoints. This initiative highlights Zalando’s commitment to building a leading European fashion and lifestyle ecosystem in e-commerce and is designed to further enhance partners' success on the platform.
With Zalando Partner, all partners can now visit a dedicated website that provides seamless access to Zalando’s partnership models such as wholesale, partner program, and connected retail, along with marketing and logistics services, all within one unified experience. This integration ensures that fashion and lifestyle brands on Zalando can fully leverage the available tools and support to elevate their e-commerce business.
“With the launch of Zalando Partner, we are unifying our partner services into a single, streamlined experience and taking a significant step towards our goal of building a leading European fashion and lifestyle ecosystem, differentiated through quality,” says Andreas Antrup, Senior Vice President Partner Services at Zalando. “This move underscores our commitment to equipping our partners with the tools they need to excel in a competitive e-commerce landscape. By simplifying access to our marketing and logistics services, we are empowering brands to fully leverage Zalando’s platform and drive their success.”
To simplify and clarify the partner experience further, Zalando’s 360° retail media unit is rebranded and renamed to Zalando Partner Marketing Services, formerly Zalando Marketing Services (ZMS). The rebranding comes with enhanced marketing services, including the new Customer Journey Compass, a feature which helps partners better plan and assess marketing activities from awareness to conversion, as well as address the growing need for engaging and inspiring customer experiences. This feature will initially be available to a selected group of partners, with whom Zalando Partner Marketing Services will work closely to gather feedback and further develop the feature, optimising it before making it accessible to a broader partner base.
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About Zalando
Founded in Berlin in 2008, Zalando is the leading European technology platform for fashion and lifestyle. Connecting 62 million active customers with more than 7,000 brands across 29 markets, our business is built on a unique AI-powered data and infrastructure platform. For our customers, our multi-app approach - comprising Zalando, ABOUT YOU, and Lounge by Zalando - delivers an inspiring, highly personalized shopping experience, serving different customers with different needs. For our partners, we are building the operating system for e-commerce. Through ZEOS, Tradebyte, and SCAYLE, we open our logistics, software, and service capabilities to brands and retailers, enabling them to seamlessly scale their businesses across borders.
For further information, please visit: corporate.zalando.com/en