Zalando partners with local courier Zásilkovna, responds to Czech preferences and elevates customer convenience

• Zalando introduces new partnership with local Czech delivery service company Zásilkovna
• The move responds to the shift in preferences of Czech customers: research shows that one in four Czechs chooses pick-up points, and the preference for pick-up via parcel lockers rose from 0% to 6% in three years
• Through the partnership, Zalando customers will be able to make use of 1,500 Zásilkovna lockers and 4,700 pick-up points, with cash on delivery as one of possible payment options

BERLIN, NOVEMBER 16, 2021 // Zalando, Europe’s leading online platform for fashion and lifestyle, broadens the convenience of its offer for Czech customers through a new partnership with the local logistics and technology company Zásilkovna. The new delivery partner allows Zalando to accommodate Czech delivery preferences by offering more options for deliveries and returns through a network of pick-up points and lockers. According to local e-commerce research, in the last three years, the share of Czechs who most frequently received their purchases through pick-up points or parcel lockers shifted from 19% to 27%, and from 0% to 6%, respectively¹.

When ordering on Zalando, customers from the Czech Republic will now benefit from Zásilkovna’s delivery network, which includes 1,500 lockers and 4,700 pick-up points. These locations can also be used for returns. In addition to adding pick-up points and parcel lockers to the mix, Zásilkovna will also expand Zalando’s courier service for home deliveries. Furthermore, catering to the Czechs’ long-standing payment preferences, Zalando will include a cash-on-delivery option for Zásilkovna deliveries, including those carried out through pick-up point and locker services, this option is currently also available for deliveries carried out through Zalando’s other Czech partner PPL.

“At Zalando, we are aware of the local characteristics of each of the 23 markets in which we operate, as well as the uniqueness of the more than 46 million customers that we serve. We actively listen to our customers and respond to their needs with the help of strong local partners such as Zásilkovna. They complement our efforts in the Czech market, further broadening the convenience of our offer for our customers,” says Daniel Rogiński, General Manager Poland and Czech Republic at Zalando.

“I am very pleased that Zásilkovna has partnered with Europe's leading online platform for fashion and lifestyle. When it comes to clothing, Zalando is one of the most popular shopping destinations in the Czech Republic. I believe that our cooperation will please millions of customers – both of Zásilkovna and Zalando,” says Simona Kijonková, founder of Zásilkovna and CEO of the Packeta Group.

¹ Source: https://www.apek.cz/clanky/covid-a-doprava-z-e-shopu-zvyseny-zajem-o-dodani