Order Exchange: New Zalando pilot simplifies exchange of purchases for Austrian customers

Zalando Order Exchange in Austria

With the Order Exchange service, customers in Austria benefit from an easier way of exchanging an item for another size using their Zalando account. By activating Order Exchange, the same product in a different size will be delivered within 2-4 working days. The exchanged item can be handed out to the mail carrier as they deliver the new package.

We are continuously testing new services and offers, which have the potential to increase the shopping experience for our customers. An easy and convenient return process is very important to our customers, hence we initiated the Order Exchange pilot for our Austrian customers to facilitate the return process and to save the customers the trip to the post office.

Linus Glaser, Country Manager Germany, Austria, Switzerland at Zalando
Zalando SE Linus Glaser Country-Manager DACH

The Order Exchange pilot was developed during the so-called Hack Week; an innovation initiative, where Zalando tech employees work on various project ideas.*

*During its pilot phase the service can be activated via desktop, in single-order and is available via purchase on account for non-discounted items.

Order Exchange in Austria
Zalando Order Exchange in Austria

With the Order Exchange service, customers in Austria will benefit from an easier way of exchanging an item for another size using their Zalando account.