Zalando Marketing Services (ZMS) is the 360° marketing unit of Zalando, Europe’s leading online platform for fashion. ZMS offers fashion and lifestyle brands a data-driven, holistic marketing approach across a variety of channels. It realizes concepts and campaigns across all marketing touchpoints, offers wide-ranging target group and influencer marketing via Collabary, and provides in-depth data insights and targeting in conformance with privacy laws. Together with creative.lab, ZMS develops inspiring content and disruptive ideas to activate lifestyle target groups in 17 European markets with relevant messaging. It serves as a strategic partner to brands, supporting them in improving sales, launching products on Zalando and other channels, and implementing target-group-specific brand campaigns. The company works for many of the world's biggest fashion brands and for international names in sports, beauty, lifestyle, and advertising.
- BCG and Zalando survey 90 global fashion brands for new study
- Platform business is driving e-commerce growth in Western Europe
- Companies are investing considerably more in online marketing
BERLIN, DECEMBER 6, 2018 // More consumers than ever are buying fashion online. Already, 20% of the surveyed brands' trade volume is online. This share is expected to grow to 25% by 2020, and indications are strong that it will not stop there. Accordingly, marketing budgets are increasingly moving online. This is one insight from the joint study Dressed for Digital: The Next Evolution in Fashion Marketing by the strategy specialist Boston Consulting Group (BCG) and Zalando Marketing Services (ZMS), the marketing unit of Zalando, Europe's leading online platform for fashion and lifestyle. Ninety global fashion brands were surveyed.
"Even today, online retailing at the surveyed companies is growing three times as fast as the brick-and-mortar business. This trend shows no sign of slowing down," says Jessica Distler, BCG partner and fashion industry expert.
Platforms Are Now Indispensable to E-Commerce
Currently, the share of sales on company-owned online channels and on industry platforms is balanced, but by 2020 most revenue will be earned through platforms. Sales on online marketplaces are growing particularly strongly, at 12% annually. Company-owned online shops are growing one-third less quickly. "Companies that already have strong e-commerce are increasingly opening up their own shops on platforms, where they are making two-thirds of their online sales," says Dr. Andreas Antrup, Managing Director, Zalando Marketing Services.
Personalization Is Key to Success
Many of the surveyed companies responded to the rise of e-commerce by realigning their marketing strategies and shifting the lion's share of their budgets to online channels. At 43%, this is the largest single media budget item. On average, over 60% of the pot is spent online. "This marketing consists mainly of paid social media, search engine optimization, and retail media for promotional activities," explains Antrup. "While most spend significantly more money on digital marketing, they still leave much potential untapped. None of the study participants has achieved real excellence in this field," adds Distler.
Online retailing offers brands many opportunities. Unlike stationary sales, the online channel can be used by merchants for a highly individualized customer approach. The study shows that sales growth of 15% can be achieved with mature, personalized digital marketing strategies. But so far, only 13% of companies have correspondingly customized email, social media posts, and screen ads for individual customers. “To keep their customers coming back and remain successful, brands should individualize their communication to the greatest extent possible—in all channels," says Distler.
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