How does Zalando ensure good working conditions in its logistics operations?
We have established consistent social standards in our fulfillment centers. These standards follow the guidelines for appraisal, fairness, respect and openness, and ensure, amongst other things, the availability of adequate rest areas, equal pay for temporary staff, ergonomic workstations and regular feedback. Compliance with these social standards is monitored on a regular basis both internally and externally by the independent testing and certification company DEKRA. The DEKRA checks are conducted half-yearly and have always seen us achieve very good results.
Moreover, we regularly conduct anonymous employee surveys within the logistics department. The last survey in summer 2016 showed that 76% of the employees in our logistics centers are satisfied with Zalando overall. 69% would recommend Zalando as an employer to friends and acquaintances. 82% feel that they are treated fair and with respect and 77% of the employees enjoy their job.
We are very proud of these positive figures because they show us that we are headed in the right direction.
Does Zalando adhere to the principle of equal pay?
Temporary employees in all of our fulfillment centers receive at least the same hourly rate as their full-time counterparts. All employees, regardless of whether they are new starters, temporary staff or established full-time employees, are treated equally and are paid according to the same rules.
What form does representative participation take at Zalando?
Trust and transparency are key values at Zalando. In practice, this includes a constructive exchange between employees and management which has been implemented at all sites from the outset. All of our colleagues in Logistics have various opportunities to participate in and actively shape what goes on in the company, for example in the format of weekly consultations with the site managers, round tables or anonymous surveys.
The introduction of the "mum-dad shift", for example, was an idea proposed by the workforce which was discussed jointly at a round table and eventually implemented. At the moment there are works councils at our fulfillment centers in Brieselang and Erfurt, and we have a very good relationship with the members. We welcome this development and encourage our further fulfillment centers for such an initiative.
What is the proportion of temporary contracts at Zalando?
Initially, Zalando invested heavily in programs with the respective employment agencies for providing employment to the long-term unemployed. Some of these programs are still active today, and we continue to strive to providing people from all backgrounds with opportunities and get them back into full-time employment. In addition, we are still a young company and are looking to establish ourselves further in the field of independent logistics. For these reasons we are limiting employment contracts for the time being.
Zalando's clear aim, however, is to become established in the respective regions over the long term and build up a well established team on site. We therefore continuously remove the time limits on contracts. The more established a site is, the higher the number of unlimited employment contracts. At our fulfillment center in Brieselang and Erfurt the proportion of such unlimited contracts is currently in excess of 60 percent, and in our younger logistics site in Mönchengladbach the figure is more than 30 percent.
What standard is the wage level at Zalando based on?
We offer a remuneration package that is oriented in each case towards local collective wage agreements in the logistics sector, and also contains a number of extra-contractual services such as a company pension scheme, a subsidized ticket for use on local public transport or an employee discount of 40 percent for the Zalando shop. For several years now, christmas- und holiday-pay are part of the payroll-package, that we offer to our employees.