Our logistics employees ensure that around 42 million customers across 20 European markets get convenient and reliable service every day. Creating fair and decent working conditions in our logistics is our ethical duty and an essential part of acquiring top-notch talent.
Our Social Standards
To make sure that our employees’ rights are always respected, we have implemented clear social standards. These standards, based on our Code of Conduct and relevant local regulations, include topics like equal opportunities, remuneration, working hours and freedom of association. To make sure our Fashion Store fulfillment centers are complying, we hold unannounced audits twice a year conducted by an external auditor. The average result of the audits in 2019 at our own logistics sites in Germany was 1.64 (on a scale of 1 = very good, to 4 = not sufficient).
We also assess whether business partners are fulfilling our expectations regarding decent working standards. In 2019 compliance with our social standards was reviewed in locations of our fulfillment partners, too. Based on these results, we implement measures to address the findings if needed. Zalando monitors the implementation of these measures through regular meetings.
Fair Pay and Equal Treatment
We believe in fairness and equality in all aspects of the company, particularly when it comes to remuneration. Salaries at Zalando Logistics are based on the respective regional collective bargaining agreements for the logistics industry. Because temporary staff also contributes to our success every day, we ensure that they receive the same hourly wage as our permanent employees.
Our employees help us to improve the working experience in our fulfillment centers. Works councils ensure employee participation and are actively engaged in improving the environment at their respective sites. We promote various opportunities for dialogue between employees and management by asking our employees for feedback and ideas on how we can make working at Zalando an even better experience.